Delete your account in the game
From version 1.1.1, Pawpon has accounts (a guest account, an email account, or a Play Games account) and keeps a copy of your game in the cloud. You can delete all of it yourself, right now:
- Open SettingsIn Pawpon, open Settings, then Account.
- Choose Delete accountTap Delete account. If you have an email account, enter your password to confirm it is you.
- ConfirmType DELETE and confirm. Your Pawpon account, its cloud save and the game on that phone are deleted straight away.
Or ask us to delete it
If you no longer have the app or the phone, we will do it for you:
- Write to usSend an email to talhaabidj1@gmail.com with the subject Delete my Pawpon account.
- Help us find your accountIf you signed in with email, send the request from that address or name it. If you played as a guest or with Play Games, tell us your Play Games name or, if you ever bought something, your Google Play order number (it starts with
GPA.and is in the receipt Google emailed you). - We delete it and tell youWe delete the matching account, cloud save and purchase record within 30 days, usually much sooner, and reply to confirm. We never ask for your password.
Other ways to clear your data
- Only the game on one phone: Settings, then Account, then Reset player data starts a new game. If you are signed in, the cloud copy is replaced by the new game too.
- On your phone: uninstall Pawpon, or go to Android Settings, then Apps, then Pawpon, then Storage, and choose Clear storage. This does not delete your account or cloud save; sign in again to get your game back, or delete the account as above.
- Your Google backup: if Android backed up Pawpon to your Google account, you can remove that backup in your Google Drive or Google One backup settings.
What is deleted and what is kept
| Data | Where it lives | What happens |
|---|---|---|
| Your Pawpon account: account ID, email address if you added one, and which sign-in methods you use | Google Firebase, our account provider | Deleted at once when you delete it in the game, or within 30 days of your request. |
| Cloud save: your cats, currencies, progress and settings | Google Firebase (Cloud Firestore) | Deleted at once when you delete your account in the game, or within 30 days of your request. |
| Game on your phone | Your phone | Deleted when you delete your account in the game, reset it, clear the app's storage or uninstall. |
| Purchase record: your account ID, products bought, order IDs, device details | RevenueCat, our purchase provider | Deleted within 30 days of your request. |
| Emails you sent us | Our inbox | Deleted with your request, except the request itself, which we keep for up to 12 months as a record that we carried it out. |
| Google Play order history | Kept by Google as a financial record under Google's own rules. We cannot delete it, and deleting your account does not refund purchases. You can see it in your Google Play account. | |
| Play Games profile, scores and achievements | Held by Google, not us. Delete it in the Play Games app (Settings, then Delete Play Games account and data) or in your Google Account. |
Before you delete. A deleted account cannot be recovered, and neither can the game in its cloud save. The Nightlight Pass stays yours through Google Play: on a new account, tap Restore purchases. Packs of gems, dust and coins that were already delivered were part of your save, so they go with it.
Deleting only some of it
You can ask for part of your data to be deleted, for example your old emails but not your account. Say which in your message and we will do exactly that.
More about your data
The full story, including what each service receives and your other rights, is in our privacy policy. Questions are welcome at talhaabidj1@gmail.com.
